Privacy Policy

Last Updated: October 16, 2024

This Privacy Policy describes how Melomade Studio ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from melomadestudio.com (the "Site"). This Privacy Policy applies to our website and services (collectively, the "Services") and explains how we handle user data.

By accessing or using our Services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the Last Updated date modified accordingly.

How We Collect and Use Your Personal Information

To provide our Services, we collect and use information about you over the past 12 months. This includes details you provide directly, as well as data collected through cookies, interactions, and third-party sources.

Types of Personal Information We Collect

The types of personal information we collect vary depending on how you interact with our Site and Services. Personal information refers to any data that can identify you. Below are the categories of data we may collect:

1. Information Collected Directly from You:

  • Basic Contact Information: Name, address, phone number, and email.
  • Order Information: Order details, billing and shipping address, payment confirmation, and phone number.
  • Account Information: Username, password, security questions.
  • Purchase History: Products purchased, items added to the cart or wishlist.
  • Customer Support: Details from your communication with us regarding Services.

2. Information Collected via Cookies:

We collect certain information about your interaction with our Services through cookies, analytics, and similar tracking technologies. This may include:

  • Browsing history on our Site.
  • Device and browser type.
  • IP address and geolocation data.

3. Information Collected from Third Parties:

We may receive information from service providers such as Shopify or payment processors to process transactions, fulfill orders, and provide relevant products or services.

How We Use Your Personal Information

We use your information for the following purposes:

  • Providing Products & Services: Processing orders, refunds, account creation, and customer support.
  • Marketing & Advertising: Sending promotional emails and special offers.
  • Security & Fraud Prevention: Detecting and preventing fraudulent activities.
  • Communication: Providing customer support and improving Services.

Cookies

Like many websites, we use cookies to enhance your experience on our Site and Services. To learn more about how Shopify uses cookies for our store, please visit:
https://www.shopify.com/legal/cookies

Disclosure of Personal Information

We may share your personal information in the following circumstances:

  • With service providers and business partners who assist us with order fulfillment and marketing campaigns.
  • In connection with business transactions, such as mergers or acquisitions.
  • When required by law, including legal requests or compliance with regulations.

In the past 12 months, we have disclosed contact details and purchase-related information to service providers and business partners to fulfill customer orders.

User-Generated Content

Certain Services may allow users to publish product reviews and testimonials. Please note that any information you share in public sections of the Site may be visible to others.

Third-Party Links & Websites

Our Site may include links to third-party platforms. We are not responsible for the privacy practices or security of these external websites.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe that we have collected such data, please contact us to request its removal.

Security & Data Retention

While we take precautions to secure your information, we cannot guarantee absolute security. We retain personal data based on legal and operational requirements.

Your Rights & Choices

Depending on your location, you may have rights regarding your personal data, including:

  • Access to your information.
  • Correction of inaccurate data.
  • Requesting deletion of your personal information.
  • Opting out of certain data processing activities.

To exercise your rights, please contact us at contact@melomadestudio.com

International Data Transfers

Please note that we may transfer, store, and process your personal information outside your country of residence. We take reasonable steps to ensure your data is handled securely and in compliance with applicable laws.

Contact Us

For any questions regarding our privacy practices or your rights, please contact us at:

📧 Email: contact@melomadestudio.com